Emergency · Triage
Most base44 outages trace to one of eight documented platform behaviours: function routing breaking, credit-burn loops, SSO bypasses, Stripe webhook regressions, data-loss bugs, AI-agent regressions, CSR/SEO breakage, or rate-limit throttling. Identify your symptom below, jump to the fix playbook, or book a 48-hour sprint. Money-back if the sprint cannot resolve it.
Triage
App is fully down, white screen on all routes
Check function routing first — most likely fix
Function routing fix →Backend functions return 404 in production
Route registration is stale; redeploy with the playbook
Function routing fix →Functions stop working hours after deploy
Cold-start + routing decay; documented platform behaviour
Functions stop after hours →Credits drained on trivial edits
AI-agent regression loop or context-window overflow
Credit-burn fix →Stripe payments stopped after platform update
Webhook handler signature changed; restore in a sprint
Stripe integration fix →Users locked out / SSO broken
Default SSO config is bypassable by header manipulation
SSO bypass fix →App invisible to Google / no SEO
Client-side rendering blocks indexing; needs SSR layer
CSR / SEO fix →Records vanish when reopening the app
State is not persisting; recover and prevent recurrence
Data-loss fix →White screen + 405 on first login (refresh fixes it)
Auth-state race in the SDK; gate the redirect on token confirmation
White-screen-405 fix →Base44 + Supabase users / plans drift out of sync
Dual source-of-truth problem; idempotent webhooks fix it
Supabase-sync fix →Customer paid Stripe but Base44 never granted access
Webhook delivery, signature, or session-cache failure — diagnose the chain
Stripe-access fix →Users see records they shouldn't after an AI builder edit
RLS predicate drift — the AI builder skipped policies; build a coverage matrix
RLS-drift fix →None of these match? Browse the full list of 29 documented base44 issues, get a Base44 AI builder audit if the bug followed an AI builder edit, or book a free 15-minute call.
DIY checks
About one in three inbound emergencies is solved without an engagement once the operator runs these three checks. Try them first; if they all come back clean, you have a deeper issue and the audit will pay for itself.
Check 01
Visit status.base44.com. Platform-wide outages affect everyone simultaneously. If there is an active incident, the fix is to wait — no engagement needed.
Check 02
Open the function logs in your workspace. 404s and 405s point at routing breakage; 429s point at rate-limit throttling; 500s usually point at function code or environment variables.
Check 03
Try signing in as a fresh test user from an incognito window. If sign-in fails, the issue is in auth (most often SSO config or session-token handling). If sign-in works but the app still breaks, the issue is downstream.
Still broken after all three? Order an audit — we can usually reproduce inside the first hour and ship a fix inside 48 hours.
Why us
We have seen every error type in the base44 feedback portal. The first ten minutes of an audit usually narrow the cause to one of three known patterns. A generalist freelancer often spends two days reproducing.
If the sprint cannot resolve your issue — typically because the root cause is a platform-side bug — we deliver the diagnostic and refund the fee. You are not locked into a marketplace gig that did not work.
Every shipped fix comes with a written summary and regression plan. So when base44 ships a breaking change six months later, you have a checklist instead of a crisis.
What you get
TIER
$497
USD · Fixed-price · One engagement
One business day. Reproduction, root cause, prioritised remediation plan. Refundable against any fix engagement.
Scope
TIER · RECOMMENDED
$1,500
USD · Fixed-price · One engagement
Fix the bug. 48-72 hour sprint, regression test plan, written summary. Money-back if not resolved.
Scope
TIER
$3,000
USD · Fixed-price · One engagement
Triage and resolve 3-8 related defects in a single 1-2 week engagement.
Scope
Severity guide
Not every "app broken" issue is an emergency. Picking the wrong tier wastes money on overnight rates or delays a fix that should have shipped today. Match the symptom to the tier below.
Severity 01
Payments down, auth broken, app fully unreachable. Real users blocked right now. Tier: $1,500 sprint with same-week start, or $3,000 multi-bug rescue if multiple systems are affected. Flag "urgent" in the contact form.
Severity 02
App works for most users but a subset is broken. Performance below acceptable. Credit-burn climbing but not yet catastrophic. Tier: $497 audit followed by $1,500 sprint inside 48-72 hours.
Severity 03
You suspect something is off but cannot pin it down. Edge-case bugs reported by a few users. Architecture concerns ahead of a launch. Tier: $497 audit; sprint scheduling can wait.
For all severity tiers, the same engineer works through the engagement end-to-end and delivers a written summary at the close.
QUERIES
Check three things in order. First, the base44 status page (status.base44.com) for a platform-wide outage. Second, your function logs — most production outages trace to function routing breaking after a deploy. Third, your auth flow — header-manipulation bypasses and SSO regressions are common. If those three are clean, you have a deeper issue and should book an audit.
Three common causes. Function routing failing in production but not preview (route registration is stale). Server-side environment variables that are not set in the production workspace. Or rate-limiting hitting at production traffic levels but not editor traffic. All three are documented platform behaviours with playbook fixes.
Most often it is one of three things: cold-start latency on backend functions that have not been called recently, AI-agent regression loops that are silently rebuilding code on every edit, or a credit-burn pattern that has crossed a soft throttling threshold. The audit identifies which one in under a day.
Audits start within one business day. Bug-fix sprints typically begin inside 48 hours and ship inside 72. For genuine production emergencies — payments down, auth broken, app fully unreachable — flag "urgent" in the contact form and we respond inside two business hours during weekday working hours.
If the root cause is a platform-side bug we cannot work around, we deliver a written diagnostic with reproduction steps and refund the sprint fee. The audit fee covers the time to identify that. We never bill for work we did not deliver.
Sometimes yes. If your app keeps hitting the same class of platform bug — credit burn, vendor lock-in, SSR limitations — a migration may be cheaper long-term than a series of fixes. The $497 audit includes a migration-feasibility check so you have the data to decide.
What we ship at the end
The fix in the workspace is the obvious deliverable. Two written deliverables that follow it matter just as much when base44 ships its next platform update six months from now.
Code changes shipped in your workspace, peer-reviewed by a second engineer on critical-path code (auth, payments, data). Verified against the original reproduction steps, with before-and-after evidence captured in the report.
Three to five paragraphs describing what changed, why, and which platform behaviours we relied on. Written so a future engineer (or future you) can read it and act without our involvement.
A short checklist of behaviours to verify after the next base44 platform update. So when the platform ships a breaking change, you have a list to run rather than a fresh debugging session.
NEXT STEP
Order a $497 audit if you need diagnosis. Start a $1,500 sprint if you need it shipped. Money-back if the sprint cannot resolve your issue.